Legal Information

COMPLAINTS PROCEDURE

Please contact us in the first instance, if for any reason you feel dissatisfied with any aspect of our service.

We will do everything we can to address your complaint and attempt to put things right as quickly as possible.

We will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. We aim to provide you with a full written response within 8 weeks and endeavour to keep you regularly updated with the progress of the complaint.

If you are classified as an eligible complainant, and you do not feel that your complaint has been resolved satisfactorily, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Information on the Financial Ombudsman Service can be found at their website www.financial-ombudsman.org.uk or by writing to Financial Ombudsman Service.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

The Financial Ombudsman Services can be contacted by calling 0800 023 4567
or e-mailing complaint.info@financial-ombudsman.org.uk

PRIVACY STATEMENT

Information held about you

We are committed to protecting your privacy: we will not pass on any of your details or email addresses to third parties without your consent. The only information we may collect from our website are statistics to assist in monitoring our website’s performance in the Google search engine.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Disclaimer

This website is a guide on advice and does not try to recommend specific investments. Please speak to us regarding the suitability of any advice.

Where there are third party links to other sites, for instance calculators or budget tools please be aware we’re not responsible for the content on these sites, you should see a pop up warning you of this before proceeding to external sites when this is the case.

We cannot be held liable for any loss caused to you by use of these external sites.

Liability

Due to the nature of the internet, any liability we may have for any losses or claims arising from an inability to access the websites, or from any use of the websites or reliance on the data transmitted using the websites, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, business, opportunity, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the websites.

Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users.

We may use cookies to personalise your experience of the Website. Most web browsers allow you to control how cookies are accepted by adjusting your web browsers settings. If you set up your browser to reject the cookie, you may still use the Website.

Services delivered via the website such as video or embedded content from external providers may also place cookies on your machine (computer).

You can read more information about cookies set by this website on our Cookies information page.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how Users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

LEGAL INFORMATION

To make sure that the relationship between the client and the firm is clear the FCA stipulate that certain information is to be provided to the client prior to business being transacted.

Please download and read the following documents which are provided in Adobe Acrobat format.

Client Agreement Document

This document provides information about our Client Agreement.

Combined Initial Disclosure document.

This document sets out the key facts about our services and fees for mortgages and insurance.

Data Protection statement

This is our standard Data Protection statement.